Thank you for choosing Tillman Signature Katering (TSK). Please review the following terms before placing an order or booking catering services. These policies help us provide consistent, professional service to every customer.
Regular Orders: Full payment is required to confirm regular food orders. An order is not considered booked until payment has been received.
Catering Orders: A 30% non-refundable retainer is required to reserve your event date. The retainer is applied toward your total catering balance.
The remaining balance is due 7 days before the event. Catering orders placed within 7 days of the event require full payment at the time of booking.
Our booking process is:
Quote → Customer Acceptance → Invoice → Required Payment → Booking Confirmation
A quote or invoice alone does not reserve an event date. Catering dates are officially reserved only after TSK receives the required 30% retainer. Regular orders are confirmed only after full payment is received.
The 30% retainer is non-refundable because it reserves your event date.
For cancellations made more than 30 days before the event, TSK will retain the non-refundable 30% retainer plus 10% of any additional payments made. The remaining balance paid will be refunded.
For cancellations made 15–30 days before the event, TSK will retain the non-refundable 30% retainer plus 25% of any additional payments made. The remaining balance paid will be refunded.
For cancellations made 11–14 days before the event, TSK will retain the non-refundable 30% retainer plus 50% of any additional payments made. The remaining balance paid will be refunded.
For cancellations made 10 days or less before the event, all payments are non-refundable. At this stage, the final payment is due, TSK may already have committed funds and resources toward food, supplies, preparation, staffing, scheduling, rentals, or other event-related expenses.
One rescheduling request may be permitted when requested at least 10 days before the event, subject to TSK availability. Payments retained for the original date may be transferred to the rescheduled event at TSK's discretion. Changes in menu, guest count, food costs, or services may affect the final price.
If TSK must cancel an order and a mutually acceptable alternative cannot be arranged, payments made to TSK will be refunded.
Final menu selections, guest counts, and requested changes must be confirmed at least 10 days before the event.
Changes requested after the 10-day deadline are not guaranteed and may result in additional charges.
Guest-count increases after the deadline may be accommodated, when possible, by adding additional food, labor, equipment, and service costs to the order.
Guest-count decreases after the 10-day deadline will not reduce the agreed order price.
If an ingredient or product becomes unavailable, TSK may offer a comparable substitution. Significant menu substitutions will be communicated to the customer whenever reasonably possible.
Orders must be picked up during the agreed-upon pickup window. Customers who expect to be late should contact TSK as soon as possible. Significant pickup delays may affect food quality.
Delivery is available for an additional fee based on location and order requirements. Customers are responsible for providing an accurate delivery address, contact person, access information, and any necessary instructions.
TSK will make reasonable efforts to meet agreed delivery times. Traffic, severe weather, accidents, venue access issues, and other circumstances outside our reasonable control may affect arrival times.
Drop-off delivery does not automatically include buffet setup, serving equipment, or service staff. These services must be arranged and priced in advance.
Once food has been picked up or delivered and accepted, the customer assumes responsibility for proper food handling, temperature control, storage, and reheating.
Customers are responsible for promptly refrigerating and safely storing leftovers. TSK cannot be responsible for food quality or safety issues resulting from improper storage, handling, temperature control, or reheating after the food has been transferred to the customer.
TSK will make reasonable efforts to accommodate vegetarian, pescatarian, gluten-free, lactose-free, and other dietary requests when arranged in advance.
Customers must inform TSK of known food allergies before the order is finalized.
Because food is prepared in a kitchen where multiple ingredients may be handled, TSK cannot guarantee an allergen-free environment or the complete absence of cross-contact.
Tillman Signature Katering is a pork-free catering company. TSK does not prepare, cook, or serve pork products.
Menu alternatives may include turkey, chicken, beef, seafood, or plant-based options when available.
TSK will not prepare, handle, heat, store, or serve pork products supplied by a customer, venue, or another vendor.
Customers are responsible for confirming that their venue permits outside catering and for providing TSK with applicable venue rules, loading instructions, access times, kitchen restrictions, insurance requirements, and other relevant requirements before the event.
Chafing dishes, serving equipment, linens, décor, tables, rentals, or other equipment are not included unless specifically stated in the customer's quote or catering agreement.
TSK-owned equipment that must be returned remains the customer's responsibility until returned. Customers may be charged for equipment that is lost, damaged, or not returned as agreed.
TSK is not responsible for the quality, safety, handling, setup, or service of food, beverages, equipment, or other items provided by the customer, venue, or another vendor.
Catering quotes are valid for 14 days from the date issued unless otherwise stated. Pricing is not guaranteed until the required retainer has been received and the event has been officially booked.
Applicable taxes, delivery charges, staffing, setup, rentals, specialty requests, premium ingredients, and other additional services may be charged separately when applicable. Charges will be disclosed on the customer's quote or invoice.
Once an event is booked and the menu and guest count are confirmed, TSK will honor the agreed pricing except when the customer requests changes or circumstances outside TSK's reasonable control cause a substantial change in cost or availability. TSK will communicate with the customer regarding significant changes.
A 20% service charge will be added to events requiring TSK servers, attendants, buffet service, or other on-site staffing.
The service charge covers additional labor and operational costs associated with providing on-site service.
Gratuity is optional and is separate from the service charge. Customers may provide additional gratuity at their discretion.
TSK is not responsible for delays or inability to perform caused by circumstances reasonably outside our control, including severe weather, power outages, road closures, venue closures, emergencies, government restrictions, or similar events.
When circumstances permit, TSK and the customer will work toward a reasonable solution, which may include rescheduling, a credit, or another mutually acceptable arrangement.
If there is a concern with an order or catering service, customers should contact TSK within 24 hours of receiving the order or of the event's completion, so we have an opportunity to review and address the matter.
Refunds, replacements, or credits are not automatic and will be evaluated based on the individual circumstances.
By submitting the required retainer, making full payment, or otherwise confirming an order with Tillman Signature Katering, the customer acknowledges that they have reviewed and agreed to the applicable TSK Terms & Conditions.
Tillman Signature Katering LLC
Love in Every Bite
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